Return & Refund Policy

If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.

• Returns must be made within 14 days from date of purchase.
• Damaged items must be returned together with their original box
• Items bought during promotional events (e.g. Anniversary, 11.11, etc) are not eligible for return and exchange.

Kindly inform Customer Service before returning the item otherwise the request will not be processed. 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. AJL Commerce Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation.

Please return your purchase to the following address:
AJL Commerce Sdn Bhd
No 2-2, Dataran Sunway,
Jalan PJU 5/15, Kota Damansara,
Petaling Jaya 47810 Selangor,
Malaysia

How can I return my purchase?

Kindly email your inquiry to kbeautyagent@gmail.com with the subject “Return Item”. We will assist you as soon as possible. 
Please allow 7 working days for your inquiry to be processed. 
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM7.00 for your return shipping charges to your account.  Please allow 14 working days for this process to be completed. 

Please contact us at kbeautyagent@gmail.com if you have any questions or doubts.